Live Fish

Shipping Policy

We ship our fish with DX, the only courier in the United Kingdom who are licensed to ship fish and other livestock by the Department for Environment, Food & Rural Affairs.

We can guarantee next-day delivery for £32 between Monday and Thursday for orders placed before 1pm and for boxes up to 25kg.

We are able to ship on Friday for a Saturday arrival, but this service will cost £45.

Please note that we will not send a fish that day if overnight temperatures are due to be lower than 6 degrees Celsius.

Some of the fish we stock can be sexed and are sold in a pair of 1 male and 1 female. Please bear in mind, however, that we attempt to match them correctly to the best of our anatomic knowledge but there can be some mistakes, as it is not always guaranteed that the fish will be oppositely sexed.

All our fish are packed in double thickness bags for their safety and security.

The bags are then packed into a polystyrene box with a 40h heat pack and a cardboard outer.

After a shipping date is agreed upon, it is the responsibility of the buyer to be at home when the package arrives.

Once the fish arrive it is your responsibility to acclimatise and then quarantine them using the dripping method. All fish leave our care in good health.

International Shipping

On account of stringent regulations and certificates surrounding the shipping of live fish reintroduced following the United Kingdom’s (UK) exit from the European Union (EU) in 2016, Aquarium-Fish Ltd are no longer able to ship to the EU.

However, we are able to ship anywhere else in the world. Please get in touch if you reside outside the UK and are interested in making a purchase to discuss shipping costs and times.

Dead on Arrival (DOA)

Policy In the unfortunate but unlikely event of your livestock arriving dead we offer a fairly standard common-sense DOA policy, standard for the tropical fishkeeping hobby.

In the event that a fish is DOA, you should contact us within 2 hours of arrival. Failure to meet this timeline will void the warranty with no exceptions.

When contacting us following a DOA, please ensure you send us a video and 3 photos of the fish in the unopened sealed bag it was originally packaged in.

Please take the time to ensure that you send us clear photos. Following a DOA, we will apply the credit of the fish (Excluding shipping) towards a future purchase.

If you pay the shipping again then we can discuss sending you a replacement, or hold the total credit for a future purchase.

If you need further clarification on any of above or have any questions about out range of tropical fish for sale, please contact us via the booking form.

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Terms and Conditions

Shipping Policy

International Shipping

Dead on Arrival (DOA)

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