Tucanoichthys tucano medium size

Shipping Policy

We ship our fish with DX, the only courier in the United Kingdom who are licensed to ship fish and other livestock by the Department for Environment, Food & Rural Affairs.

We can guarantee next-day delivery for £32 between Monday and Thursday for orders placed before 1pm and for boxes up to 25kg.

We are able to ship on Friday for a Saturday arrival, but this service will cost £45.

Please note that we will not send a fish that day if overnight temperatures are due to be lower than 6 degrees Celsius.

Some of the fish we stock can be sexed and are sold in a pair of 1 male and 1 female. Please bear in mind, however, that we attempt to match them correctly to the best of our anatomic knowledge but there can be some mistakes, as it is not always guaranteed that the fish will be oppositely sexed.

All our fish are packed in double thickness bags for their safety and security.

The bags are then packed into a polystyrene box with a 40h heat pack and a cardboard outer.

After a shipping date is agreed upon, it is the responsibility of the buyer to be at home when the package arrives.

Once the fish arrive it is your responsibility to acclimatise and then quarantine them using the dripping method. All fish leave our care in good health.